Refund policy

Refund policy

In the unlikely event you’re not happy with your new piece of contemporary jewellery, I will give a full refund. Just let me know by email and return the item within 14 days of receiving your parcel. Return it in its original condition along with the original box to Julie Ann Hayes 8 Kensington Street, Manchester, M14 4JP UK.  I will send the refund within 7 days of receiving the parcel.

You are responsible for return shipping costs. I recommend you obtain proof of purchase, Royal Mail Special Delivery is the safest option, as I am not responsible for any items lost in the post. I am unable to accept returns of bespoke and personalised pieces.

Due to hygiene reasons I cannot accept returns on earrings for pierced ears unless faulty or damaged on arrival.