FAQ
1. **What materials do you use in your jewellery?**
- We pride ourselves on using ethically sourced materials. Our pieces often feature recycled silver, brass, enamel, and a variety of gemstones.
2. **Are your gemstones authentic?**
- Yes, all of our gemstones are genuine and sourced from reputable suppliers who prioritise ethical practices.
3. **Do you offer custom jewellery designs?**
- Absolutely! We love bringing your unique vision to life. Get in touch with us to discuss your ideas, and we'll work together to create something special just for you.
4. **How can I care for my jewellery to ensure its longevity?**
- We recommend storing your jewellery in a dry container when not in use to prevent tarnishing. Avoid exposing it to harsh chemicals or abrasive surfaces. For specific care instructions, refer to the jewellery care leaflet provided, for more detailed instructions and helpful tips see jewellery care instructions on our website.
5. **Do you offer international shipping?**
- We currently ship to the UK, Europe and the USA. Please note that shipping times and costs may vary depending on your location. Feel free to reach out to us if you have any questions about international orders.
6. **What is your return policy?**
- We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 14 days of receiving your item(s) to arrange for a return or exchange.
7. **How can I determine my ring size?**
- You can visit a local jeweller to have your finger professionally measured.
8. **Are your products hypoallergenic?**
- While we strive to use hypoallergenic materials whenever possible, individual sensitivities may vary. If you have specific allergies or concerns, please let us know, and we'll do our best to accommodate your needs.
9. **Do you offer gift wrapping services?**
- Yes, we offer complimentary gift wrapping upon request. Simply add gift wrapping to your order and we'll ensure your order is beautifully packaged for that special someone. To leave a personalised note please email us.
10. **How can I contact customer support?**
- We're here to help! You can reach our friendly customer support team via email at info@firefoxjewellery.com or through direct messaging on our social media channels. We typically respond within 24-48 hours.
Colour Meanings:
- Red: Passion, energy, action
- Orange: Creativity, enthusiasm, warmth
- Yellow: Joy, optimism, intellect
- Green: Growth, harmony, renewal
- Blue: Calmness, stability, trust
- Purple: Spirituality, luxury, mystery
- Pink: Love, nurturing, compassion
- White: Purity, innocence, clarity
- Black: Protection, strength, elegance
- Gold: Success, wealth, luxury
- Silver: Elegance, sophistication, intuition
Gemstone/Crystal Meanings:
- Amethyst: Peace, intuition, clarity
- Rose Quartz: Love, compassion, emotional healing
- Citrine: Abundance, prosperity, joy
- Turquoise: Protection, communication, wisdom
- Garnet: Energy, passion, regeneration
- Moonstone: Intuition, new beginnings, feminine energy
- Lapis Lazuli: Wisdom, truth, inner vision
- Tiger's Eye: Strength, courage, confidence
- Opal: Creativity, inspiration, emotional healing
- Jade: Harmony, balance, prosperity
- Freshwater Pearls: Purity, innocence, wisdom
- Green Aventurine: Luck, abundance, prosperity
- White Jasper: Calmness, clarity, grounding
- Amazonite: Expression, balance and inspiration
- Green Moss Agate: Growth, Nurturing, New Beginnings.
- Rhodochrosite: Compassion, deep love, and comfort
- Watermelon Quartz: Emotional harmony, creative inspiration, love and compassion
- Rainbow Quartz: Joyful energy, spiritual clarity, chakra alignment
- Pink Quartz: Love and compassion, emotional healing, self-acceptance
Birthstones:
- January - Garnet
- February - Amethyst
- March - Aquamarine
- April - Diamond
- May - Emerald
- June - Pearl or Alexandrite
- July - Ruby
- August - Peridot
- September - Sapphire
- October - Opal or Tourmaline
- November - Topaz or Citrine
- December - Turquoise or Tanzanite
